Millican HQ | Customer Service Executive</br>Full Time Job Vacancy

Millican HQCustomer Service Executive
Full Time Job Vacancy

We are looking for an enthusiastic, organised and confident Customer Service Executive to join us at Millican HQ in Keswick. Applicants should send a CV and Cover Letter to

Closing Date: 23.08.21

Job Title: Customer Service Executive

Reports To: Operations Manager

Spec: 9am to 5pm, 5 days a week

Location: Braithwaite Farm, Keswick, Lake District, UK

Salary: £21,000 


Rooted in responsible business practice, outside living and a connection to nature, Millican is a sustainable, direct to consumer, backpack brand with a culture of independence and collective responsibility for our future. We approach life and work as a balance, being intentional and deeply aware of our place in the world.

Millican HQ is based in a small business community on a farm in Keswick, The Lake District. With the mountains outside our door (and the best office views in the UK), we encourage adventure when the sun is out and autonomy to manage your work load while spending time as a team within core, collaborative, working hours .

The Role:

As the voice of Millican and first point of contact with our customers, you will be there to offer support and fulfilment of orders, queries and stock management, while representing our brand and values. 

Your Key Responsibilities:

– Manage the customer experience from purchase to fulfilment

– Process customers’ orders

– Provide support for customers

– Report to the Operations Manager

Order Processing:

– Process online orders including amendments and refunds

– Provide support and troubleshooting for customers through this process

– Facilitate the returns and repair service for consumers

– Daily liaison with our external warehouse to despatch orders

Stock Management support:

– Update products/stock on our website

– Track and process returns

– Manage the level of stock held in the office

– Process and manage product requests from PR and marketing

Office Management: 

– Manage the smooth running of office – always visitor-ready

– Packing and shipping of any products from main office outside of warehouse fulfilment (occasional)

Your Profile:

  1. Customer service experience (2 years) essential
  2. Shopify experience desirable, although not essential
  3. IT competent and digitally aware
  4. Confident, responsible and organised team player
  5. Calm, multi-tasking people-person with strong communications skills and high attention to detail
  6. Ability to manage and write emails quickly and efficiently
  7. An adaptable do-er who is willing to roll up their sleeves and make things happen
  8. Passionate about Millican’s ethos and culture of responsible living

Applications open now. Please submit CV’s and cover letter to:

Title: ‘Customer Service Manager’

Closing Date: 23.08.21