RETURNS

We’re passionate about the products we sell and the service we offer. It’s important to us that you’re equally happy with your Millican products.

If for any reason this isn’t the case, just return the products to us and we’ll either exchange them or give you a refund within 21 days from the date you received them (sale items must be returned within 7 days from receipt).

All returned items must be “as sold” (not used, soiled or damaged in any way), including their original tags.

CREDIT/REFUND AMOUNT

EXCHANGE

REFUND

Faulty Product

Full selling price +
Your return delivery cost credited +
Free delivery for exchange item

Full selling price +
Original delivery costs +
Your return delivery cost refunded

Perfect Product

Full selling price credited +
Free delivery for exchange item

Full selling price refunded

 

HOW TO RETURN YOUR PRODUCT?

The packing note included in your original parcel doubles as a returns form – please highlight the reason for the return and include the form in the parcel you are sending back to us.  Knowing the reasons for your return will help us to get it right next time. 

If you don’t have the original packing note anymore, just include a note with the parcel stating your order number, return reasons and contact details.

Please make sure the products are packaged securely - we’re more than happy for you to re-use our packaging, as long as it’s still “post-worthy” to ensure the products are not damaged in transit.

If you’re returning products from outside of the EU (e.g. Channel Islands) please also attach a customs declaration clearly describing the goods as "BRITISH RETURNED GOODS".

Since the responsibility and liability of the products remains with you until they arrive back here with us, we recommend you use a registered and insured postage service to return your Millican product.

Please return goods to:

Millican Customer Service Centre
The Old School
Stone Road
Blackbrook
Newcastle
Staffordshire
ST5 5EG
United Kingdom

We will confirm receipt of your parcel and will organise the refund or exchange as quickly as we can.

NEED FURTHER HELP?

If you need any further help with your return, just call us on +44 (0)845 653 2060 or email us on myorder@homeofmillican.com, quoting your original order number if you can.