UK Delivery

FREE UK DELIVERY ON ORDERS OF £75+ 

Shipping your product as efficiently as possible reduces the environmental impact of our products.  We have chosen UPS and Parcelforce as our main shipping partners to make this happen in the UK.

For more details on Free Returns and the Extended Returns Dates, read more here >

Christmas Shipping

To receive your order in time for Christmas, we will need to receive your order before 11am GMT on the following dates:

UK Standard Delivery – 21st December

UK Next Day Noon – 22nd December

UK Highlands & Islands  – 20th December

International

Europe – 19th December

USA/FarEast/Australia/ Scandinavia/Eastern Europe – 14th December

Please note these are general delivery date guidelines, contact us if you have a specific query about shipping time to your country.

Standard Shipping

Our site will automatically work out the most cost-effective shipping option for you, based on a combination of the destination, the product(s) and the parcel weight.  If you need to make any changes to your delivery choice, you can always do so during the checkout process.

Our standard mainland UK shipping rate is £4.95 per shipment for parcels up to 30 kg.  Delivery costs may vary to Scottish Highlands and Islands, Northern Ireland, Channel Islands and Isle of Man.

If possible, please can you enter a delivery address where someone will be available to sign for your order (maybe your office, shop etc). This will ensure your order is delivered on time and reduce the need for UPS to leave a note and return for a second attempt. UPS will make 3 attempted deliveries, and then the order will return to our warehouse if unsuccessful.

Shipping Time

Subject to stock availability, the majority of orders received before 11am will be despatched the same working day for next day delivery (*).  Naturally this will be much harder to achieve at peak times (for example at Christmas, Father’s Day, Valentine’s Day) and for those periods we recommend allowing at least 5-7 working days from despatch.

(*) Standard mainland UK parcels will be sent for non-guaranteed next working day delivery.  Although in most cases your parcel will arrive the following working day, please allow c1-3 working days for the parcel to reach your delivery address, just in case

Special Delivery

During checkout, you will be offered the option to choose Guaranteed Next Day – the exact cost varies, depending on destination and parcel weight.

Service Base Cost (*)
Guaranteed next day < 12 noon £   7.95
(*) Mainland UK destinations for parcels < 30 kg.
Guaranteed next day orders need to be received by 11am for delivery the following day. Please note that orders received on Friday and booked for next day delivery will arrive on Monday. If you have any questions about the delivery options, please call us on (0845) 6532060  or +44 (0) 17687 78778 (international) or email hello@homeofmillican.com so we can help you out.

International Delivery

We are able to ship to a large number of countries worldwide.  To check whether your country of choice is part of this, you can update your destination country either in your account or on the basket page.

VAT

All the prices on our website are in pound sterling, including VAT. These prices apply to orders delivered to destinations in the UK and the European Union.

Please note that for orders delivered outside the European Union, you will not be charged VAT.  In this case, our site will automatically deduct VAT before you check out.

Customs and Import Duties

It is likely you will still need to pay your own country’s customs fees and import duties though, so please make sure you check this before confirming your order.

Order Tracking

At any time, you can track your order’s progress & delivery by logging into your Millican account. Once your order has been despatched, we will provide you with the parcel tracking number.

All our deliveries will need a signature on delivery, unless you state otherwise at the time of ordering and you’re comfortable this is at your own risk. To make this happen, please call us on T (0845) 6532060 or +44 (0) 17687 78778 (international) or email hello@homeofmillican.com so we can help you out.

Packaging

Your delivery begins when your product starts its original journey from our producers.  In most cases we are able to use packaging specific to Millican – where this is the case, we have chosen 100% recycled and 100% recyclable packaging.

At the moment we are finalising a more detailed overview to show you on which products we have already achieved our goal of 100% recycled and 100% recyclable packaging, and where we still have more work to do.  Watch this space…

Although we use email wherever possible, the paper we use for all our stationery, your packing note, and our internal wrapping is all 100% recycled and 100% recyclable already.  Where we can, we will email your order confirmation and, if requested, your invoice.

From time to time, you may spot our “Re-used by Millican” stamp on all sorts of boxes and packaging from other companies. It may not always look pretty, but it saves trees.  We think that’s worth it.